How can we help?
Find answers to common questions about SindrX security solutions.
Getting Started
What is Vault?
Vault is a comprehensive security operations center that provides real-time threat monitoring, encryption management, access control, and compliance tracking. It's designed to give enterprises complete visibility and control over their security infrastructure.
How do I get started with SindrX?
Getting started is simple. Contact our sales team to schedule a demo, and we'll work with you to understand your security needs. After that, our team will assist with seamless onboarding and integration into your existing infrastructure.
Do you offer a free trial?
Yes, we offer a 14-day free trial of Vault for qualified enterprises. Contact us to discuss your requirements and get started with full access to all features.
Security & Privacy
How does SindrX protect my data?
We use military-grade AES-256 encryption for all data at rest and in transit. Our zero-knowledge architecture ensures that only you have access to your decryption keys. We never store or have access to your unencrypted data.
Is SindrX compliant with industry standards?
Yes, Vault is built to support GDPR, SOC 2, ISO 27001, and HIPAA compliance requirements. We provide detailed audit logs, compliance reporting, and documentation to help you meet regulatory obligations.
Where is my data stored?
Your data is stored in enterprise-grade data centers with multiple redundancies and backups. You can choose your preferred geographic region for data residency to meet compliance requirements.
What happens if there's a security breach?
Vault's real-time monitoring detects and blocks threats before they can cause damage. In the unlikely event of a security incident, you'll receive immediate alerts with detailed incident reports and recommended actions.
Features & Integration
Can Vault integrate with my existing tools?
Yes, Vault offers extensive API access and integrations with popular enterprise tools including SIEM systems, identity providers, cloud platforms, and development tools. Our team can assist with custom integrations if needed.
What kind of reporting does Vault provide?
Vault provides comprehensive reporting including security incident analysis, compliance audits, access logs, threat intelligence, and custom reports. All reports can be exported and scheduled for automatic delivery.
Does Vault support multi-factor authentication?
Yes, Vault supports multiple MFA methods including authenticator apps, hardware keys, biometric authentication, and SMS verification to ensure secure access to your security operations center.
Account & Billing
What are your pricing plans?
We offer flexible pricing based on your organization's size and requirements. Contact our sales team for a custom quote tailored to your security needs and infrastructure scale.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. We offer flexible month-to-month and annual contracts. Contact support for assistance with account changes.
Do you offer volume discounts?
Yes, we provide enterprise pricing for larger organizations. Contact our sales team to discuss volume discounts and custom enterprise agreements.
Support
What support options are available?
We offer 24/7 email support for all customers, with priority support and dedicated account managers available for enterprise plans. Critical security incidents receive immediate attention.
How quickly will I receive support?
Response times vary by support tier. Standard support receives responses within 24 hours, priority support within 4 hours, and critical security incidents are addressed immediately.
Do you provide training for my team?
Yes, we offer comprehensive onboarding training and ongoing education for your team. Enterprise customers receive personalized training sessions and dedicated documentation.
Still need help?
Our team is here to assist you with any questions about security, implementation, or enterprise solutions.
Contact Support